HWTR Education Fee

My Watershed

Staff Contacts for Answering Fee Questions

Due to the large number of phone calls we receive, you may be able to find the answers to your questions more quickly on our website. Check out our FAQ. If you still have a question, we'd be happy to help you either by email or phone.


You can email us your questions. We respond to messages in the order received—usually within two business days.


Before you call: Have your billing invoice ready. Please be ready to provide your 9-digit account number and North American Industry Classification System (NAICS) code. This information is printed on the right side of your billing invoice below the total amount due.

  • Dial 1-866-211-2955. Listen to the introductory message.
  • You will have the opportunity to wait for the next available staff person or leave us a message. If you choose to leave a message we will call you back as soon as possible.
  • The staff person that answers your call will ask you for some basic information. The first thing that they will need to assist you is your 9-digit account number.

Interpreter Service

We have interpreter services available for many languages. Please call 1-866-211-2955 and press 1 if you require interpreter services. You will be asked to leave us a message. Please let us know the language you speak. We will call you back with the interpreter on the phone.