APPROVED BY:____________

POL 930 INVESTIGATION OF AND RESPONSES TO COMPLAINTS OF UNDERGROUND STORAGE TANK (UST) VIOLATIONS

This policy sets forth the steps that the Toxics Cleanup Program will take to investigate and provide responses to citizen complaints concerning violations of the Underground Storage Tank regulations (Chapter 173-360 WAC).

1. All Reports Of Violations Of The Underground Storage Tank Regulations Shall Be Evaluated

When a report of an UST violation is referred to the Toxics Cleanup Program (TCP), the reported violation shall be evaluated to determine if the violation is a priority for investigation.

2. Violations That Are A Priority For Investigation Shall Be Investigated

Investigations of priority violations shall normally take place no later than 90 days after referral to the TCP.

See the Underground Storage Tank enforcement guidelines for information regarding priority violations.

3. The Toxics Cleanup Program Shall Provide A Response To The Individual Who Complained

Following completion of the investigation, TCP staff shall make a good faith effort to provide an oral or written response to the person who reported the violation. If the complaint was made anonymously, no response is possible. A good faith effort to provide a response means that TCP staff shall attempt to contact the individual who made the complaint.

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