From: Subject: 2004 Vancouver Field Office Customer Survey Date: Tue, 8 Jun 2004 16:27:39 -0700 MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0000_01C44D75.843B55D0"; type="text/html" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409 This is a multi-part message in MIME format. ------=_NextPart_000_0000_01C44D75.843B55D0 Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Content-Location: http://www.ecy.wa.gov/laws-rules/VFO/2004VFOsurvey.htm 2004 Vancouver Field Office Customer Survey

Washington State Department = of=20 Ecology

2004 Vancouver Field Office Survey

The Department of Ecology=92s Vancouver Field Office (VFO) has been = providing=20 services in your area for 6 years. To help improve our service, we need = your=20 feedback. Please take a few minutes to respond to the questions below. = Your=20 individual responses will be kept CONFIDENTIAL.

  1. Please choose the category or type of organization that best = describes=20 you:

If you choose other, please explain:

  1. How did you learn about the VFO office?

If you choose other, please explain:

  1. For which of the following reasons do you contact VFO = employees/or VFO=20 employees contact you?
    Check all that apply.
Vehicle emission testing Water quality management
Spills Complaints Shorelines/Wetlands information
Hazardous waste
Community planning Stormwater/Erosion Permit Information/Request
Well rights/Well logs Underground = storage=20 tank Water = resource=20 management
Publications/Regulations Soil/Groundwater contamination Referrals to another agency
General coordination/Information Sharing Other  

If you choose other, please explain:

  1. How often do you have contact with Vancouver Field Office=20 employees?

  1. How long does it usually take to get a response from = Ecology=92s=20 Vancouver employees? Please choose one.
One hour = or less One = Day One = Week
Quarterly One = Month 90 = Days
No = response    
  1. How do you contact the Vancouver Field Office? Select all that=20 apply.
Telephone Internet Regular = mail
At out = office E-mail At your = place of=20 business
None    
  1. When you need information from Ecology, which office do you = prefer to=20 contact first?

=20

  1. Please answer the questions below. Mark the box next to the = statement=20 that is most appropriate.
=
How well do VFO=20 employees: Excellent Good No = opinion Fair Poor Don=92t=20 know

Connect with = the=20 community.

Communicate = with=20 you.

Make = information and=20 data available to you.

Partner with = your agency=20 or business.

Understand and = address=20 the priorities of the community.

Assemble the = right team=20 to get the job done.

Handle=20 complaints

Provide clear=20 explanations and instructions.

  1. Do you believe there has been a direct benefit to the = environment or=20 your organization because of working with employees in the Vancouver = Field=20 Office?

  1. Do you think the employees in the Vancouver Field Office have = been=20 effective in partnering with your organization to serve the population = and=20 environment in this area?

Please comment on this experience:

  1. What would help you to work more effectively with employees in = the=20 Vancouver Field Office?

  1. Comments and Suggestions for Improvement:

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