Ecology opened a field office in Vancouver Washington in November 1997. This office has the capacity to work with local government, businesses, and citizens on a variety of environmental issues (water quality, toxics cleanup, shorelines, environmental assistance, vehicle emissions, and air quality).
The Vancouver Field Office (VFO) conducted customer feedback surveys in the Vancouver area during the summers of 2000, 2004, and 2006. The surveys were designed to measure:
Satisfaction with delivery of services specific to the Vancouver area (responsiveness, professionalism and courtesy)
Effectiveness in partnering for improved environmental protection.
The survey results give us baseline information to gauge how well we are working with our customers. The 2000, 2004, 2006, and 2008 survey results along with comparison charts are listed below.
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