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Survey of Permitted and Inspected Customers

Common Questions about the Survey

Click on the question to see the answer.

About the Survey

  • What is the Customer Survey?

  • How long has Ecology been surveying customers?

  • Who are the customers that you survey?

  • Why measure customer satisfaction?

  • Who conducts the survey and how is it conducted? Are the results statistically valid?

  • What types of questions do you ask?

  • Is the same survey used every two years?

  • How long is the survey?

  • Do you survey customers with unfavorable regulatory outcomes?

How We Use the Results

  • How does Ecology use the results?

  • Have you seen improvements over time?

  • Does the survey feed statewide performance results?