
The Department of Ecology is engaged in ongoing efforts to improve customer service, the timeliness of our permit decisions and clarity of our permit processes. Ecology determined that baseline data was needed for measuring the success of its permit improvement efforts. In addition, customer input was desired to help identify specific permit improvements.
In the fall of 2002, 2004 and 2006, Ecology contracted with the United States Department of Agriculture’s National Agricultural Statistics Service to conduct a survey of persons or businesses who have applied for an environmental permit from Ecology. The survey requested permit applicants to state their level of satisfaction with Ecology’s customer service and the clarity and predictability of its permitting processes.
The protection of Washington’s environment at the local level is fundamental in meeting our mission to protect, preserve and enhance Washington’s environment and promote the wise management of our air, land and water for current and future generations. Ecology conducted a survey designed to help us measure how well we are meeting the needs of local government.
Ecology conducted a customer feedback survey of local government in early 1999 designed to measure:
- Satisfaction with delivery of services (responsiveness, professionalism and courtesy), and
- Effectiveness in partnering for improved environmental protection.
Ecology's decision to survey local government was based upon the current coordinated efforts underway to implement local watershed planning and our partnership with local government for environmental protection.
View the results summary and details.
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