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Customer Survey Results

• Permit Applicant Surveys

• Vancouver Field Office (VFO) Survey

• Local Government Survey (1999)

Permit Applicant Surveys

The Department of Ecology is engaged in ongoing efforts to improve customer service, the timeliness of our permit decisions and clarity of our permit processes. Ecology determined that baseline data was needed for measuring the success of its permit improvement efforts. In addition, customer input was desired to help identify specific permit improvements.

In the fall of 2002, 2004 and 2006, Ecology contracted with the United States Department of Agriculture’s National Agricultural Statistics Service to conduct a survey of persons or businesses who have applied for an environmental permit from Ecology. The survey requested permit applicants to state their level of satisfaction with Ecology’s customer service and the clarity and predictability of its permitting processes.

Survey Results

• 2006

• 2004

• 2002

Vancouver Field Office (VFO) Survey

Clark and Skamania County 

Ecology opened a field office in Vancouver Washington in November 1997. This office has the capacity to work with local government, businesses, and citizens on a variety of environmental issues (water Quality, toxics cleanup, Shorelines and Environmental Assistance, Vehicle emissions, and air quality).

The Vancouver Field Office conducted customer feedback surveys in the Vancouver area during the summers of 2000, 2004, and 2006. The surveys were designed to measure:

• Satisfaction with delivery of services specific to the Vancouver area (responsiveness, professionalism and courtesy)

• Effectiveness in partnering for improved environmental protection.

The survey results give us baseline information to gauge how well we are working with our customers. The 2000, 2004, and 2006 Survey results along with comparison charts of the three surveys are listed below.

Survey Results

• 2006

• 2004 results by graph

• 2004 answers to question 3

VFO Comparison of the 2000 Survey and the 2004 Survey

• How long does it usually take to get a response from Ecology's Vancouver employees?

• Do you believe there has been a direct benefit to the environment or your organization because of the working with employees in the Vancouver Field Office?

• Do you think the employees in the Vancouver Field Office have been effective in partnering with your organization to serve the population and environment in this area?

• Survey return rate

VFO 2000 Customer Survey

• VFO 2000 Survey Results

Local Government Survey

Statewide Survey

The protection of Washington’s environment at the local level is fundamental in meeting our mission to protect, preserve and enhance Washington’s environment and promote the wise management of our air, land and water for current and future generations. Ecology conducted a survey designed to help us measure how well we are meeting the needs of local government.

Ecology conducted a customer feedback survey of local government in early 1999 designed to measure:

• Satisfaction with delivery of services (responsiveness, professionalism and courtesy), and
• Effectiveness in partnering for improved environmental protection.

Ecology's decision to survey local government was based upon the current coordinated efforts underway to implement local watershed planning and our partnership with local government for environmental protection. 

View the results summary and details.
 

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