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Survey of Permitted and Inspected Customers


Permittee Results


We issue environmental permits to individuals, businesses, and corporations. These permits include conditions the regulated person or company must meet to comply with environmental laws and rules to control pollution, safely manage wastes, and to protect natural resources and habitat. The survey targeted 18 different permit types with a total sample size of 1,722 permitted customers.

Main findings

  • Staff were informative and helpful about the permitting process.
  • Permit applications and instructions were clear.
  • Ecology’s processing and final decisions could be more timely.

Improvement efforts

  • Ecology now tracks the time required to process all permits. Knowing how long it takes to process permits will allow programs to devote more staff to permits that take longer.