UPDATE: Ecology's new website will be live on Monday morning! Our official web address will be https://ecology.wa.gov

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Survey of Permitted and Inspected Customers


Staff Results


Many of our customers work closely with Ecology staff in developing their permit application or in the inspection process. Our survey asks customers to give us feedback on their interactions with Ecology staff.

Main findings

  • 95 percent of our customers thought our staff were helpful, friendly, and listened.

  • 82 percent thought that we found innovative ways to solve problems.

Improvement efforts

We are finding innovative ways to distribute information. For example:

  • Our Waste 2 Resources Program developed an online webinar explaining the permitting process.

  • Our Hazardous Waste Program is making YouTube videos to help explain regulations and reduce violations.

  • Our Water Quality Program is developing a YouTube video to answer frequently asked questions.