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Local government responded with the following satisfaction level for timeliness in answering phone calls, email messages, letters and requests for materials:
| Phone calls | 89% |
| Email messages | 96% |
| Letters | 82% |
| Requests for material | 91% |
How services are delivered:
Local government responded in agreement (strongly agreed or agreed) with the following statements, Ecology staff:| Communicate clearly | 88% |
| Are knowledgeable | 93% |
| Are courteous | 98% |
| Listen | 92% |
| Easy-to-use materials | 71% |
| Clear regulations | 57% |
| Provide information about Ecology services and products | 71% |
| Provide technical assistance when needed | 88% |
| Understand what drives local government decisions |
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| Develop environmental priorities together | 62% |
| Consider local government’s information in decisions | 77% |
| Work together toward creative solutions | 76% |
| Partner effectively with local government | 76% |
Three questions were asked about the knowledge and use of the Permit Assistance Center located in Ecology’s Headquarters Building in Lacey. Local government responded affirmatively to the following
| Knowledge of the Permit Assistance Center | 45% |
| Requested information from the Permit Assist. Center | 20% |
| The information was helpful | 84% |
Three questions were asked about the knowledge and receipt of Ecology grants and loans. Local government responded affirmatively to the following:
| Knowledge about Ecology grants and loans | 76% |
| Receipt of an Ecology grant or loan | 55% |
| Satisfaction with | |
| Grant or loan agreement | 92% |
| Technical assistance on the project | 88% |
| Financial reimbursement | 88% |
Matrix of Results for the Agency and its four regional
offices:
Central,
Eastern, Northwest, Southwest
Description of the survey - who was surveyed, how the survey was conducted and the response rate
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