UPDATE: Ecology's new website will be live on Monday morning! Our official web address will be https://ecology.wa.gov

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Survey of Permitted and Inspected Customers


Website Results


We want to ensure that customers are finding the information that they want in a quick and easy manner. The survey asks permit applicants and inspected customers whether they used the Ecology website and if so, whether it was helpful.

Main findings

  • The majority of our permitted and inspected customers used the Ecology website to find information.

  • 92 percent of respondents thought that the website had helpful information.

  • Only 74 percent thought that it was easy to find information on the website.

Improvement efforts

  • Six of our environmental programs are updating information on their web pages to make it easier for customers to find the information they need. For examples, check out: